Last updated 19 August 2026

Refund and Cancellation Policy

This policy explains how cancellations and refunds work for Animexa subscriptions and credit packs. Animexa is a digital SaaS. We do not sell physical products. This policy applies to customers in India and internationally.

1. How to cancel a subscription

Cancel anytime from the Animexa application (Profile / billing) while signed in, or email hello@animexa.ai from the email on the account.
Cancellation stops the next renewal. You keep paid access and remaining subscription credits until the end of the current billing period.
We do not charge a cancellation fee.
After the period ends you remain on the Free plan unless you delete the account or buy another plan.

2. Credit packs

One-time credit packs are added to your account when payment succeeds. Unused pack credits stay in the account and do not expire unless we stated otherwise at purchase. Packs are generally non-refundable once credits have been delivered, except as described below.

3. When we refund

We will refund (or reverse) a charge in these cases:

Duplicate or accidental charges caused by a payment or system error.
You were charged but credits or subscription access were not delivered after a reasonable wait.
A confirmed platform failure on our side (for example we cannot provision the purchase) and we cannot reasonably re-deliver.
Where a refund is required by applicable consumer or payment law.

We may also refund unused subscription time at our discretion if you have not consumed paid credits.

4. When we do not refund

Credits already used for generation, publishing, or other billable work.
Dissatisfaction with AI output quality, style, or similarity after the service was delivered and credits were consumed.
Change of mind after you have used paid credits or generated media.
Charges from your bank for currency conversion, cross-border, or cash-advance fees.
Violation of our Terms, including chargebacks filed in bad faith.

5. Cooling-off / withdrawal (EEA, UK, and similar)

If you are a consumer with a 14-day withdrawal right for distance contracts, that right typically does not apply once you ask us to start digital performance immediately — which happens when you confirm checkout and we provision credits or paid access to your account. By completing payment you request immediate delivery of the digital service. If the law in your country still requires a refund of unused digital services, we will honour that law.

6. How to request a refund

Email hello@animexa.ai with the account email, approximate date, amount, last four digits of the payment method if you have them, and the reason. We aim to respond within 2 business days.

7. How refunds are paid

Approved refunds go to the original payment method.
Processing usually takes 5–10 business days after we issue the refund; your bank may take longer, especially for international cards.
Refunds are in the original settlement currency. FX differences between purchase and refund are not extra compensation.

8. Chargebacks

Please contact us before disputing a charge with your bank. Unwarranted chargebacks may lead to account suspension. We provide delivery logs (account email, timestamp, credits granted) to our payment partner when we contest a dispute.

9. Contact

Billing, cancellation, and refunds: hello@animexa.ai.