Last updated 19 August 2026

Shipping and Delivery Policy

Animexa is a cloud software service. We do not manufacture, warehouse, or courier physical goods. There is no postal shipping, no tracking number, and no delivery address for products. This page describes how we deliver the digital service to customers in India and worldwide.

1. What is delivered

Access to the Animexa application for your signed-in account.
Subscription features and credit balance shown in the app after a successful payment.
AI-generated videos, images, audio, and other files created from your prompts, stored in your library for download or publishing according to your plan.

2. When delivery happens

Paid plans and credit packs: delivered electronically to the account used at checkout as soon as the payment processor confirms success — normally within seconds, and in any event within 24 hours unless the payment is pending or under review.
Free plan: available immediately after you create an account and sign in.
Generated media: delivered in the application when the job completes. Time depends on length, queue, and third-party AI providers (typically minutes; longer jobs may take more).

You will see the updated plan or credit balance in the app. We may also send an email receipt to the address on the account.

3. International customers

Delivery is digital and is the same for customers inside and outside India: sign in with an internet connection. We do not ship hardware. Local internet quality, firewalls, or payment-processor holds can delay access; that is not a physical shipment delay.

4. Delivery address

The only “delivery address” is your registered email and user account. We do not need a postal address to provide the service. A billing country may be collected by the payment processor for tax and fraud checks; that is not used for courier delivery.

5. Failed or delayed delivery

If payment succeeded but credits or plan access do not appear within 24 hours:

Sign out and sign in again, and confirm you used the same email as checkout.
Email hello@animexa.ai with the account email, payment time, and amount. We will re-provision the purchase or refund according to our Refund and Cancellation Policy.

6. No shipping charges

We do not charge shipping, handling, or customs fees. Any extra amounts on your card statement are from your bank (for example foreign-transaction fees), not from Animexa as a shipping cost.

7. Contact

Delivery and access issues: hello@animexa.ai.